How writing drives clarity of ideas.

It engages our System 2 brain.

Photo by Aaron Burden

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At some point in your respective product management journeys, you’ll most likely come across the term “working backwards”. Amazon’s famous Product Management philosophy.

Working Backwards posits that when thinking about what product to develop — one must work backward from the customer, rather than starting with an idea for a product and trying to bolt customers onto it. If you are building products in 2021, this is textbook advice.

I’ve never worked for Amazon, but based on what people tell me, Here’s how it roughly works.

To test a new product concept/idea, Amazon PMs write an internal press release announcing the (hypothetical) finished product — The PM lists down the bullets, articulating the benefits as they perceive them, and sends the press release to customers (internal/external). Based on customer feedback, PM iterates on the press release until there is some amount of validation on what customers might think of such a product.

Writing Things down Forces clarity